WITH WHOM DO WE SHARE PERSONAL DATA?

We may share the categories of Identifiers, Geolocation Information (coarse location only), and Internet or Electronic Network Activity Information as described above with advertising partners.

Entities to whom we disclose information for business purposes are service providers, which are companies that we engage to conduct activities on our behalf. We restrict service providers from using personal information for any purpose that is not related to our engagement.

We may disclose personal information that we collect or that you provide as described in this privacy notice:

• To our affiliates, subsidiaries, and other Freshworks companies.
• To the following categories of service providers who are bound by law and contractual obligations to keep your personal information confidential. Service providers may use information that we share with them only for the purposes for which we disclose it to them and as otherwise permitted by law.
• Payroll services providers that assist us in calculating and disbursing your salary and other compensation.
• Auditing and accounting firms, such as firms that assist us in the creation of our financial records.
• Professional services consultants, such as firms that perform analytics, assist with improving our business, provide legal services, or supply project-based resources and assistance.
• Recruitment vendors that assist with the application process, including assessing candidate qualifications and providing the platform through which candidates submit their candidacy.
• Analytics services, including entities that analyze traffic to and on our website and assist with identifying and communicating with potential customers.
• Security vendors, such as entities that assist with security incident verification and response, service notifications, and fraud prevention.
• IT vendors, such as entities that assist with website design, hosting and maintenance; data and software storage; and network operation.
• To other external parties when required by law or to protect Freshworks or other persons, as described in this privacy notice.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Freshworks’ assets or capital stock, whether as a going concern or as part of bankruptcy, liquidation or a similar proceeding, in which personal information held by Freshworks about our employees, workers and contractors is among the assets transferred. If this happens, the recipient of the personal information will continue to honor the promises made in this privacy notice, or else provide you notice of any changes.

We process Personal Data in the countries in which we are established, including the United States, the United Kingdom and the European Economic Area (“EEA”) and in other countries where third parties that we may use are based.

You may refer to the Freshworks Data Hosting page herefor more information about the locations in which the Hosted Data (i.e., that which we process as a Processor during the provision of our Services) is stored.

When processing your Personal Data, we may need to share it with other third parties (including other entities within our Group of Companies), as set out below. This list is non-exhaustive and there may be circumstances where we need to share Personal Data with other third parties:

• With third parties assisting Freshworks in providing our Customers with the Service(s) (“Sub-Processors” listed here). Our Sub-Processors are given access to Customers’ Account and Service Data only as reasonably necessary to provide the Service(s) and will be subject to confidentiality obligations in their service agreements;
• With third party service providers providing us with services, such as research and analytics, anti-spamming and anti-phishing services, marketing and data enrichment or for them to reach out to you on our behalf;
• For Freshinbox users: with third parties to permit such third parties to provide services that help us to provide our business activities, which may include assisting us with marketing, advertising our product/service offerings, or providing, maintaining and improving the features and functionality of the Services
• With third party payment processors who process your credit card and other payment information for Freshworks but who are otherwise not permitted to store, retain or use such information;
• With third party partners for the purpose of assisting us in onboarding you and providing any further support needed to use our Services;
• With sponsors of contests for which you register;
• With third-party service providers that are assisting us with the operation and administration of events. If we are running an event in partnership with other organizations, we will share your Personal Data with such organizations for use in relation to the event;
• With third-party social media networks, advertising networks and websites;
• With external recruiters, and related organizations such as third-party providers that undertake employee background checks on our behalf and on behalf of other entities within our Group of Companies;
• With auditors, lawyers, accountants and other professional advisers who advise and assist us in relation to the lawful and effective management of our organization and in relation to any disputes we may become involved in;
• Law enforcement or other government and regulatory agencies and bodies or other third parties as required by, and in accordance with, applicable law or regulation;
• With Affiliates within Freshworks and companies that we will acquire in the future when they are made part of the Freshworks group – this may be for customer support, marketing, technical operations, account management or organizational purposes and to provide, enhance and improve the Services;
• If we are involved in a merger, reorganization or other fundamental corporate change with a third party, or sell/buy a business unit to/from a third party, or if all or a portion of our business, assets or stock are acquired by a third party, with such third party including at the due diligence stage;
• Other third parties – Occasionally, we may receive requests from third parties with authority to obtain disclosure of Personal Data, such as to check that we are complying with applicable law and regulation, to investigate an alleged crime, or to establish, exercise or defend legal rights. We will only fulfil requests for Personal Data where we are permitted to do so in accordance with applicable law or regulation.
• When you connect your Gmail mailbox with your Freshworks Account (see section 14 (Google API Disclosure) below).

Where necessary (such as when we transfer data to service providers) we put in place appropriate contractual arrangements and security mechanisms to protect the Personal Data shared and to comply with our data protection, confidentiality and security standards and obligations. Further details can be provided upon request.